Support
Need help with one of our apps? Browse the frequently asked questions below or get in touch with our support team.
Our Applications
Frequently Asked Questions
How do I create an account?
Download the app from the App Store or Google Play and follow the on-screen registration process. You can sign up with your email address.
How do I delete my account and data?
You can request account deletion from within the app settings, or by contacting us at hello@tcisites.com. We will process your request and remove your data within 30 days.
The app is crashing or not loading. What should I do?
First, ensure you have the latest version of the app installed. Try closing and reopening the app, or restarting your device. If the issue persists, please contact us with your device model and operating system version.
How do I report a bug or suggest a feature?
We welcome feedback. Please email us at hello@tcisites.com with a description of the bug or your feature suggestion. Include screenshots if possible.
Is my data secure?
Yes. We take data security seriously and implement appropriate technical measures to protect your information. For full details, please review our Privacy Policy.
Do you offer refunds?
Refunds for app purchases and subscriptions are handled by Apple (App Store) or Google (Google Play) according to their respective refund policies. Please contact them directly for refund requests.
Contact Support
Can't find the answer you're looking for? Our support team is here to help. Please include as much detail as possible so we can assist you quickly.
Response Time
We aim to respond to all enquiries within 48 hours.